CUSTOMER SERVICE
CUSTOMER RELATIONS: OF PARAMOUNT IMPORTANCE
Every day, Assor ensures to maintain and develop excellent customer relations. In a field where the quality of these relations is a priority, Assor takes pride in offering a real service to live up to these expectations.
IMPLEMENTING A CUSTOMER-ORIENTATED CULTURE
Operational management for the entire customer interface in the Assor group is carried out by the «Customer Unit». Consisting of customer coordinators operating on different levels, the unit can respond to customers according to their requirements and expectations, providing simple and rapid solutions. Regularly trained and using cutting-edge IT tools developed in-house, the Customer Unit aims to:
- anticipate the customers’ expectations,
- create the best conditions for customers,
- be proactive,
- develop and pilot marketing initiatives tailor-made for our partners.
THE CUSTOMER UNIT ORGANISATION CONSISTS OF:
- a multi-function platform managing front and back office operations,
- advanced tools developed in-house which ensure contacts are processed with continuity and fluidity (IT + call center systems),
- qualified and regularly trained customer coordinators,
- extremely advanced file processing procedures: partners can supply customers quickly and easily with the material required to execute or modify their contracts.
ADVANTAGES OF THE ASSOR INFORMATION SYSTEM:
- very high processing capacity in terms of managing the maximum volume of contracts,
- completely independent operation, providing easy and secure access to the system from any point in the network (France, abroad, offshore platforms etc),
- features focused on customer relations thanks a CRM tool developed in-house,
- a paperless EDP process (checks, incoming and outgoing mail).
